Position： Home> Learner Services> Professional Skills Enhancement>Vocational Skills Certification
Call Center Attendant
Personnel engaged in information inquiry, business consultation and acceptance, complaint handling, customer retention and call management.
Training Level
? Level 4/Intermediate
? Level 3/Advanced
People Suitable
? College students
? Employees who would like to further enhance skillsets
? Individuals who are interested in undergoing career transition training
Knowledge System Framework
Call Center Attendant (Level 4)
? Professional ethics and basic knowledge
? Customer service communication skills
? Marketing and user experience
? Customer relationship management
? Self-healing for psychological crises in the workplace
? Data analysis tool: fun learning excel
? Learn Word2019 exquisite typesetting step by step
? Essential skills for PPT basics & progression
? Call center attendant core skills intensive training
Call Center Attendant (Level 3)
? Professional ethics and basic knowledge
? Customer service communication skills
? Marketing and user experience
? Customer relationship management
? Self-healing for psychological crises in the workplace
? Data analysis tool: fun learning excel
? Learn Word2019 exquisite typesetting step by step
? Essential skills for PPT basics & progression
? Data filtering and data analysis
? Leadership shaping: proven coaching techniques
? Call center attendant core skills intensive training
Training Level
? Level 4/Intermediate
? Level 3/Advanced
People Suitable
? College students
? Employees who would like to further enhance skillsets
? Individuals who are interested in undergoing career transition training
Knowledge System Framework
Call Center Attendant (Level 4)
? Professional ethics and basic knowledge
? Customer service communication skills
? Marketing and user experience
? Customer relationship management
? Self-healing for psychological crises in the workplace
? Data analysis tool: fun learning excel
? Learn Word2019 exquisite typesetting step by step
? Essential skills for PPT basics & progression
? Call center attendant core skills intensive training
Call Center Attendant (Level 3)
? Professional ethics and basic knowledge
? Customer service communication skills
? Marketing and user experience
? Customer relationship management
? Self-healing for psychological crises in the workplace
? Data analysis tool: fun learning excel
? Learn Word2019 exquisite typesetting step by step
? Essential skills for PPT basics & progression
? Data filtering and data analysis
? Leadership shaping: proven coaching techniques
? Call center attendant core skills intensive training
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